FAQ
Answers before you start.
Straightforward answers for landlords comparing LeaseMate to manual documents, spreadsheets, and heavier property systems.
What is LeaseMate?
LeaseMate is a rental administration platform designed for small landlords. It helps you manage tenants, generate lease agreements, create monthly rent invoices, issue receipts, and store important documents, all from one place.
Who is LeaseMate for?
LeaseMate is built for landlords managing houses, flats, apartments, cottages, and rental rooms. Whether you own a single rental property or a portfolio of units, LeaseMate helps reduce the time spent on administration.
How does LeaseMate save me time?
Instead of manually editing lease agreements, creating invoices, and issuing receipts every month, LeaseMate automates these tasks for you. Simply add a tenant once, generate a lease agreement, and let LeaseMate handle the recurring paperwork.
Can I use my existing lease agreement?
Yes. You can upload and use your own lease agreement template. LeaseMate automatically fills in tenant, property, and rental information, allowing you to generate professional lease agreements in seconds.
Do I need technical knowledge to use LeaseMate?
Not at all. LeaseMate is designed to be simple and intuitive. If you can send an email and use a web browser, you can use LeaseMate.
Can I manage multiple properties?
Yes. You can create multiple properties, add units to each property, and manage all your tenants from a single account.
Can family members or staff help manage my properties?
Yes. LeaseMate allows you to invite managers to help administer your properties while keeping ownership of the account under your control.
Does LeaseMate store tenant documents?
Yes. You can securely store lease agreements, identification documents, proof of address, invoices, receipts, and other important files in one place.
Can LeaseMate read information from ID documents?
Yes. LeaseMate can extract information from supported identity documents and passports, helping you create tenant profiles faster and reducing manual data entry.
Do my tenants need a LeaseMate account?
No. You can generate leases, invoices, and receipts without requiring your tenants to create accounts. Future versions of LeaseMate may include an optional tenant portal.
Does LeaseMate automatically generate monthly invoices?
Yes. LeaseMate can automatically generate rent invoices on a schedule you choose, helping you stay organised and consistent every month.
What happens when a tenant pays rent?
Simply record the payment and LeaseMate can automatically generate a receipt and store it for future reference.
Is my information secure?
Yes. Protecting your data is one of our highest priorities. LeaseMate uses modern security practices to help keep your tenant information, documents, and rental records safe.
Can I access LeaseMate from anywhere?
Yes. LeaseMate is a cloud-based platform, which means you can access it from any modern web browser wherever you have an internet connection.
Is LeaseMate available on mobile devices?
LeaseMate is accessible through mobile browsers. Dedicated mobile applications may be introduced in the future.
How much does LeaseMate cost?
LeaseMate offers affordable plans designed specifically for small landlords. Visit our pricing page for the latest plans and features.
What if I need help?
We're here to help. If you have any questions, simply contact our support team and we'll be happy to assist you.