LeaseMate policies
Refund Policy
How to raise a question about a LeaseMate software charge.
LeaseMate is operated by Talaat Elesh, a South African sole trader based in Pretoria, Gauteng, South Africa. Contact: hello@leasemate.co.
Scope
This page concerns only a charge for access to LeaseMate rental administration software. LeaseMate does not currently offer paid subscription checkout or collect subscription payments through this website. It does not collect rent or deposits from tenants. A dispute about rent paid to a landlord must be taken up with that landlord and the relevant payment provider, not through this policy.
If you see an unexpected charge
Email hello@leasemate.co with your account email, transaction date, amount and a description of the issue. Please do not send a complete payment-card number or sensitive tenant documents. We will investigate a reported duplicate or incorrect LeaseMate charge, paid access not delivered, or a material service failure against the available transaction and service records.
How a refund is assessed
Any refund is assessed on the facts of the transaction and applicable South African law. This page does not remove statutory cancellation, cooling-off or refund rights that apply to you. We have not yet finalized a voluntary refund schedule for future subscriptions. Before any paid offer goes live, its purchase terms must explain the applicable refund conditions and how an approved refund is processed.
Contact and follow-up
We will respond through the contact details associated with the request after checking the account and charge. Processing by a payment provider or bank may take additional time, so no fixed settlement time is promised here. If you disagree with an outcome, reply to the same email with the reason and any supporting details.